Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, WhatsApp number
• Business Information: Company name, website URL, social media handles
• Project Details: Content requirements, brand guidelines, target audience information
• Payment Information: Processed securely through third-party payment processors

1.2 Content and Media

For our content creation services, we may collect:

• Brand Assets: Logos, images, videos, and other media provided by clients
• Content Specifications: Scripts, storyboards, design requirements
• Feedback and Revisions: Client feedback on content drafts and revisions

1.3 Usage Data

We automatically collect certain information when you visit our website:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Device information

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide social media management, content creation, and editing services
• Communication: To respond to inquiries, provide project updates, and deliver completed work
• Project Management: To organize and track project progress, deadlines, and deliverables
• Quality Improvement: To analyze service effectiveness and improve our offerings
• Legal Compliance: To comply with applicable laws and regulations
• Payment Processing: To process payments for our services

3. Content Creation and Intellectual Property

3.1 Content Development Process

During content creation services including:

• Script writing and copy writing
• Video editing and production
• Graphics and thumbnail design
• AI voiceover and lip syncing
• Content research and strategy

3.2 Data Handling

We handle your content and data with strict confidentiality:

• All client-provided materials are treated as confidential
• Content is stored securely and deleted upon project completion (unless otherwise agreed)
• We do not share or reuse client content without explicit permission
• Third-party tools and AI services may be used for content creation, following their respective privacy policies

3.3 Ownership Rights

Upon final payment and delivery:

• Full ownership rights of created content transfer to the client
• Clients receive all source files and final deliverables
• We retain the right to showcase completed work in our portfolio (with client permission)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third-party service providers who assist in delivering our services (payment processors, cloud storage, AI tools)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Secure Storage: All data is stored on encrypted, secure servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated
• Employee Training: Staff are trained on data protection and privacy practices

6. Client Communication and Project Management

6.1 Communication Channels

We use various communication methods:

• WhatsApp for instant communication
• Email for formal correspondence and file sharing
• Project management platforms for tracking progress
• Video calls for detailed discussions

6.2 Project Documentation

All project-related communications and files are:

• Stored securely for the duration of the project
• Archived for reference and quality assurance
• Deleted after the agreed retention period

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember user preferences

You can control cookie settings through your browser preferences.

8. International Data Transfers

As a digital service provider, we may transfer data internationally for:

• Cloud storage and backup services
• AI and machine learning processing
• Collaborative work with global team members

All transfers comply with applicable data protection laws.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

10. Data Retention

We retain your information for:

• Client Data: Duration of the project plus 3 years for legal and quality assurance purposes
• Communication Records: 2 years for reference and dispute resolution
• Payment Information: As required by financial regulations (typically 7 years)
• Marketing Opt-outs: Indefinitely to honor your preferences

11. Third-Party Services

Our services may involve third-party tools and platforms:

• AI Tools: For content generation, voice synthesis, and image processing
• Cloud Services: For file storage and collaboration
• Payment Processors: For secure payment handling
• Communication Platforms: For client interaction

Each third-party service has its own privacy policy, which we encourage you to review.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for active clients)

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: